AFS operates in the financial services industry with a unique blend of active debt buying, fully licensed collection agency, legal network, debt collections outsourcing and asset verification with offices located in Greenville, SC and Virginia Beach, VA. We operate at the highest levels of honesty and integrity in all business operations and security manners and requires the same from all associates. AFS also requires that all associates handle all activities and communications professionally and in strict compliance with regulatory requirements and service level requirements.
AFS works with their consumers to help them with their financial obligations. We make it as easy as possible to manage their debt by offering multiple ways for consumers to communicate with our associates. If you prefer to speak with an associate we are available Mon-Fri from 8am - 5pm EST. After hours we have self managed portal allowing you to make a payment, make a settlement offer on your account, update your information or access any documentation we have on file about your account.
We also offer the opportunity to communicate though email and text. No matter which option you choose you will always work with a compassionate and professional associate.
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"This is a communication from a debt collector, this is an attempt to collect a debt, and any information obtained will be used for that purpose."
This statement is provided by the FDCPA and each agent must state the Mini Miranda to abide by the laws in place.
If you reside in California, we must advise you as follows: The State Rosenthal Fair Debt Collection Practices Act and the Federal Fair Debt Collection Practices Act require that, except under unusual circumstances collectors may not contact you before 8:00 a.m. or after 9:00 p.m. They may not harass you by using threats of violence or arrest or by using obscene language. Collectors may not use false or misleading statements or call you at work if they know or have reason to know that you may not receive personal calls at work. For the most part, collectors may not tell another person, other than your attorney or spouse, about your debt. Collectors may contact another person to confirm your location or enforce a judgment. For more information you may contact the Federal Trade Commission at 1-877-FTC-HELP or www.ftc.gov.
Federal law prohibits certain methods of debt collection, and requires that we treat you fairly. You can stop us from contacting you by writing a letter to us that tells us to stop the contact or that you refuse to pay the debt. Sending such a letter does not make the debt go away if you owe it. Once we receive your letter, we may not contact you again, except to let you know that there won’t be any more contact or that we intend to take a specific action. If you have a complaint about the way we are collecting this debt, please write to us at PO Box 5714, Greenville, SC 29606 or call us toll-free at 1-866-246-8778 Monday through Thursday 9:00AM-7:30PM and Friday 9:00AM-5:30PM Eastern Time. The Federal Trade Commission enforces the Fair Debt Collection Practices Act (FDCPA). If you have a complaint about the way we are collecting your debt, please contact the FTC online at www.ftc.gov; by phone at 1-877-FTC-HELP; or by mail at 600 Pennsylvania Ave., N.W., Washington, D.C. 20580. Idaho Residents: If the debt collector has a managerial or financial interest in the creditor, or the creditor has a managerial or financial interest in the debt collector, every communication with the debt must disclose the interest. PO Box 5714, Greenville, SC 29606. Toll Free No. 1-866-246-8778.
Kansas Residents: An investigative consumer report, which includes information as to your character, general reputation, personal characteristics and mode of living, has been requested. You have the right to request additional information, which includes the nature and scope of the investigation.
Maine Residents: Hours of Operation: Monday through Thursday 9:00AM-7:30PM and Friday 9:00AM5:30PM Eastern Time. Toll Free No. 1-866-246-8778
Massachusetts Residents: WE ARE REQUIRED BY REGULATION OF THE MASSACHUSETTS ATTORNEY GENERAL TO NOTIFY YOU OF THE FOLLOWING INFORMATION. THIS INFORMATION IS NOT LEGAL ADVICE: THIS DEBT MAY BE TOO OLD FOR YOU TO BE SUED ON IT IN COURT. IF IT IS TOO OLD, YOU CANNOT BE REQUIRED TO PAY IT THROUGH A LAWSUIT. TAKE NOTE: YOU CAN RENEW THE DEBT AND THE STATUTE OF LIMITATIONS FOR THE FILING OF A LAWSUIT AGAINST YOU IF YOU DO ANY OF THE FOLLOWING: MAKE ANY PAYMENT ON THE DEBT; SIGN A PAPER IN WHICH YOU ADMIT THAT YOU OWE THE DEBT OR IN WHICH YOU MAKE A NEW PROMISE TO PAY; SIGN A PAPER IN WHICH YOU GIVE UP OR WAIVE YOUR RIGHT TO STOP THE CREDITOR FROM SUING YOU IN COURT TO COLLECT THE DEBT. WHILE THIS DEBT MAY NOT BE ENFORCEABLE THROUGH A LAWSUIT, IT MAY STILL AFFECT YOUR ABILITY TO OBTAIN CREDIT OR AFFECT YOUR CREDIT SCORE OR RATING. NOTICE OF IMPORTANT RIGHTS: YOU HAVE THE RIGHT TO MAKE A WRITTEN OR ORAL REQUEST THAT TELEPHONE CALLS REGARDING YOUR DEBT NOT BE MADE TO YOU AT YOUR PLACE OF EMPLOYMENT. ANY SUCH ORAL REQUEST WILL BE VALID FOR ONLY TEN DAYS UNLESS YOU PROVIDE WRITTEN CONFIRMATION OF THE REQUEST POSTMARKED OR DELIVERED WITHIN SEVEN DAYS OF SUCH REQUEST. YOU MAY TERMINATE THIS REQUEST BY WRITING TO THE DEBT COLLECTOR. Hours of Operation: Monday through Thursday 9:00AM-7:30PM and Friday 9:00AM-5:30PM Eastern Time. Toll Free No. 1-866-246-8778.
Tennessee Residents: This collection agency is licensed by the Collection Service Board of the Department of Commerce and Insurance.
Utah Residents: As required by Utah law, you are hereby notified that a negative credit report reflecting on your credit record may be submitted to a credit reporting agency if you fail to fulfill the terms of your credit obligation.